Website FAQ

Ordering on OROALEXANDER.COM is easy and safe!
After you REGISTER with us, and once you have found the items you would like to order, click on the 'Add to Cart' button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order. Please use the COMMENTS text space to let us know about any special requirements (special ring sizes, bracelets lengths etc.) and also to advise us how to ship your order. Your order will not be placed until the very end of the checkout process. Once you submit your order, the website will generate a Purchase Order no. which you will be able to access in MY ACCOUNT page for your reference. Oro Alexander will use this no. as well to follow up on your order.
Once your order has been placed, an Order Confirmation email will be sent to the email address you supplied. Oro Alexander will then notify you that your order has been accepted and approved.
You may also FAX your order to 1.818.784.0386, or to order over the phone, please CALL 1.800.782.1231. Our business hours are 9:00AM to 5:00PM PST Monday to Thursday and 9:00AM to 4:30PM PST Friday. We are closed Saturday and Sunday.

Yes, it is safe to order on OroAlexander.com. We use industry-standard encryption technology when transferring and receiving customer data exchanged with our site server. At Oro Alexander we respect your privacy, and we will only disclose your personal information as described in our TERMS AND CONDITIONS.

For insurance purposes, all Oro Alexander orders are shipped UPS Next Day service, unless otherwise instructed by the customer (see COMMENTS). Once an order is confirmed by Oro Alexander, it will be processed into manufacturing and shipped within 6-8 weeks. However, if ordered items are in stock, delivery time will be within few business days. you will be advised of the delivery schedule in the order confirmation. Shipping Charges are based upon value, weight and destination. Orders shipped to Alaska, Hawaii, and outside the continental U.S. will incur additional charges and will take 2-3 extra business days. If you need further clarification, please call Customer Service at 1.800.782.1231.

Returns and exchanges will be received by Oro Alexander according to our return and exchange policy (please look at the TERMS AND CONDITIONS page) and with a valid RA#. You must contact Oro Alexander customer service and obtain a Return Authorization Number (RA#). Your RA# must be clearly written on the return package.

All return and exchanges should be shipped to:

ORO ALEXANDER, INC.
16055 VENTURA BLVD., SUITE 425
ENCINO, CA 91436
Attn: Customer Service

All packages must be insured in full by the customer.

You may contact us by e-mail to sales@oroalex.com or by phone to 1.800.782.1231. Our business hours are 9:00AM to 5:00PM PST Monday to Thursday and 9:00AM to 4:30PM PST Friday. We are closed Saturday and Sunday.