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Our goal is to provide you with the best shopping experience possible. Privacy is very important to us. This Privacy Statement
will describe the types of information we collect, how we use your information to improve your shopping
experience, the limited circumstances under which we might disclose information you provide us and the security
efforts we take to safeguard your information.
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Here are the types of information we gather |
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Information You Give Us
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We receive and store any information you enter on OROALEXANDER.COM or give us in any other way. You provide information
to OROALEXANDER.COM when you register, sign-in, search, purchase products, apply for credit, participate in a contest or
questionnaire, sign up for our e-mail newsletters, or communicate with customer service. As a result of those actions,
you might supply us with such information as your name, address, and phone number; gender; credit card information;
e-mail address; or people to whom purchases have been shipped (for example, a gift recipient), including address and
phone number.
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Information Automatically Collected
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We automatically receive and store certain types of information whenever you visit OROALEXANDER.COM. For example,
like most Web sites, we use "cookies". Examples of the information we collect and analyze include the Internet protocol
(IP) address used to connect your computer to the Internet; email address; password; computer and connection information
such as browser type and version, operating system, and platform; purchase history; Uniform Resource Locators (URL)
clickstream to, through, and from OROALEXANDER.COM, including date and time; cookie number; products you viewed
or searched for; and phone number used to call our 800 number.
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More About Cookies
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We use data collection devices such as 'cookies' on certain pages of OROALEXANDER.COM. 'Cookies' are small files
placed on your hard drive that assist us in providing customized services. We also offer certain features that are only available
through the use of a cookie. We also use cookies to allow you to enter your password less frequently during a session.
Most cookies are 'session cookies', meaning that they are automatically deleted from your hard drive at the end of a session.
You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain
features on OROALEXANDER.COM and you may be required to reenter your password more frequently.
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Information from Other Sources
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For certain reasons, such as providing you special offers that we think will be of interest, we might receive information
about you from other sources and add it to our account information. We also sometimes receive updated delivery and
address information from our shippers or other sources so that we can correct our records and deliver your next purchase
or communication more easily.
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Our Use of Your Information |
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We use information in the file we maintain about you, and other information we obtain from your current and past activities
on OROALEXANDER.COM. By visiting our site, you agree that we may use personally identifiable information about you to
improve our marketing and promotional efforts, to analyze site usage, improve our content and product offerings, and customize
OROALEXANDER.COMs content, layout, and services. These uses improve OROALEXANDER.COM and better tailor it to
meet your needs. You agree that we may use your information to contact you and deliver information to you that, in some cases,
is targeted to your interests, such as administrative notices, product offerings, and communications relevant to your use of the
OROALEXANDER.COM.
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Does OROALEXANDER.COM Disclose the Information It Receives? |
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As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However,
the following describes some of the ways that your personally identifiable information may be disclosed.
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Business Transfers |
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As we continue to develop our business, we might buy the online and/or off-line retail operations of others. In such transactions,
customer information generally is one of the transferred business assets. Also, in the unlikely event that Oro Alexander or
substantially all of its assets are acquired by or transferred to another entity, customer information would likely be one of the
transferred assets.
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Government and Legal Disclosures of Your Information |
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We may disclose information about you to law enforcement or other government officials as we believe necessary
in connection with an investigation of illegal activity that may expose you or us to legal liability. In addition, if you have
purchased products from us on extended payment terms, it may be necessary for us to file certain information about
you with state or local government offices to perfect our security interest in the products so purchased, or to provide
certain information about you to collection agencies in the event of non-payment or a payment dispute.
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Links to and from Other Web Sites |
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OROALEXANDER.COM regularly offers links to other Web sites, which may include the Partner Web sites of our business
partners or selected vendors. These Web sites have their own policies regarding privacy and, if you choose to visit one of
these linked sites, you may choose to review the privacy policy on that site. In addition, you may have linked to
OROALEXANDER.COM through another site, such as by means of a banner advertisement for OROALEXANDER.COM
on that other site. In such cases, the site you linked from may collect information from people who click on the banner or link.
You may want to refer to the privacy policies on those sites to see how they collect and use this information.
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What Choices Do You Have? |
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You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage
of other OROALEXANDER.COM features.
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E-Mails |
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OROALEXANDER.COM may periodically send you information and product promotions via e-mail. You may cancel your
subscription to our product related e-mails from Oro Alexander at any time. You may also elect to remove your e-mail address
from our e-mail mailing lists by sending us an email.
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Security |
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OROALEXANDER.COM uses industry standard practices to safeguard the confidentiality of your personally identifiable
information, including "firewalls" and Secure Socket Layers (SSL). OROALEXANDER.COM treats data as an asset that
must be protected against loss and unauthorized access. We employ many different security techniques to protect such
data from unauthorized access by users inside and outside the company. However, 'perfect security' does not exist on the
Internet. It is important for you to protect against unauthorized access to your computer.
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Children |
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Children are not eligible to use OROALEXANDER.COM and we ask that minors (under the age of 18) do not submit any
personal information to us. If you are a minor, you can use OROALEXANDER.COM only in conjunction with your parents
or guardians.
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Third Party Use |
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No one is allowed to use their username and password to let third parties access the information in this site.
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If you choose to visit OROALEXANDER.COM, your visit and any dispute over privacy is subject to this Privacy Statement
and our Terms of Use policy. If you have any concern about privacy at OROALEXANDER.COM, please send us a thorough
description of your concern. Our business changes constantly. This Privacy Statement will change also, and use of information
that we gather now is subject to the Privacy Statement in effect at the time of use. We may e-mail periodic reminders of our
notices and conditions, unless you have instructed us not to, but you should check OROALEXANDER.COM frequently to see
recent changes.
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Copyright |
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The copying, redistribution, use, or publication by you of any part of the OROALEXANDER.COM site is strictly prohibited.
You do not acquire ownership rights to any content, image, document or other materials viewed through the site. Some of the
content on this site is the copyrighted work of third parties.
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- The MINIMUM ORDER to open an account in the Diamond Division is $1,000. Thereafter, no minimum applies with the
exception of some special promotions or circumstances, which would be advised at time of order.
- DELIVERY SCHEDULE May vary by season, demand and availability. Production time ranges between five business
days to seven weeks. You will be notified of the expected delivery on your order confirmation.
- SHIPPING
- All packages are shipped via UPS.
- You have your choice of next day, 2nd day, 3rd day or ground (5 business days). Please state your preference on the order.
- All shipments are paid for by the customer.
- A UPS charge or $9.00 will be added for all C.O.D. tags.
- As part of our longstanding philosophy of focusing on our customers needs, Oro Alexander, Inc. offers its customers a limited
ONE YEAR EXCHANGE AND UPGRADE policy:
- The items exchanged are in their original condition.
- The terms of the original invoice were honored.
- The account is active and current.
- The exchange ratio is 2 to 1, for every $1 returned the customer has to purchase $2.
- This policy does not apply to discounted, discontinued or closeout items.
- In order to facilitate handling of necessary REPAIRS, the following procedure is mandatory:
- Call for authorization number, available through the home office.
- A copy of the original invoice must be included.
- Each item must be individually wrapped or bagged, as received, in order to prevent damage.
- Clear, written instructions should be included advising us of repair need or exchange order if desired.
- INVISIBLE SET diamond pieces purchased from us will be sized, whenever possible, for a fee of $55.00 plus shipping.
Oro Alexander, Inc. will be responsible for all invisible-set rings sized by us, including replacement of lost diamonds
(excluding center stones), for a guaranteed period of one year.
- Oro Alexander will NOT accept any altered item for repair, exchange or returns. This includes all outside repair work, stone setting, sizing, engraving, etc.
- Please allow two to six weeks for an item to be repaired and returned to you.
- All items returned to Oro Alexander for credit are subject to prior approval and assigned RA from authorized Oro
Alexander personnel. Items returned without a valid RA will be subject to 15% restocking charge, to be
deducted from the amount credited for the returned items.
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- The MINIMUM ORDER to open an account in the Gold Division is $1,000. Thereafter, no minimum applies with
the exception of some special promotions or circumstances, which would be advised at time of order.
- DELIVERY SCHEDULE May vary by season, demand and availability.
- All orders are processed usually within 24 to 48 hours.
- All packages are shipped via UPS.
- You have your choice of next day, 2nd day, 3rd day or ground (5 business days). Please state your preference on the order.
- All shipments are paid for by the customer.
- A UPS charge of $9.00 will be added for all C.O.D. tags.
- Oro Alexander, Inc. extends a GUARANTEE on all gold merchandise, except for the following:
- We will not exchange any item that has been altered, shortened, engraved, altered with home Chemicals, or any chain that
contains parts or locks that are not the original.
- Items that weigh less than 3 grams are not under warranty.
- Customers that have been inactive for 1 year or longer.
- Customers who have a bad credit standing with us.
- This policy does not apply to discounted, discontinued or closeout items. These items will be issued full melt value.
- Please allow two to six weeks for an item to be repaired and returned to you.
- Oro Alexander, Inc. extends a FULL STOCK-BALANCING program under the following conditions:
- Stock exchanges are limited to twice a year.
- Prior authorization is requested, available through the home office.
- Items cannot be more than 1 year old from the invoice date.
- An order for 1.5 the dollar amount or higher, has to accompany every stock exchange and request
(for every $1 returned $1.5 purchased).
- We will only exchange merchandise with the Oro Alexander trademark or that of the original manufacturer.
- Both 10K and 14K must be separated and clearly identified.
- All exchanges will be returned via UPS Ground Label.
- All items returned to Oro Alexander for credit are subject to prior approval and assigned RA from authorized Oro
Alexander personnel. Items returned without a valid RA will be subject to 15% restocking charge, to be
deducted from the amount credited for the returned items.
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Oro Alexander, Inc. reserves the right to change, modify or amend the terms and policies without prior notice. |
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